Getting recommended
How do I get my business recommended by ChatGPT?
Short answer: Give AI clear, consistent, machine-readable proof that you're the right choice — then make it easy to quote you.
The core checklist:
- Schema markup — describe your business, services, and location in code AI reads directly
- Entity consistency — identical name, address, and details everywhere you appear online
- Trusted citations — presence on the directories and platforms AI cross-checks
- Reviews — volume, quality, and recency all feed AI's confidence
- Answer-ready content — pages that directly answer the questions customers ask
Do all five well and you become the low-risk, high-confidence recommendation. We set this up done-for-you →
How does AI decide which businesses to recommend?
Short answer: AI recommends what it can verify. It cross-checks your website, structured data, reviews, and third-party sources — and names the businesses with the strongest, most consistent signals.
When someone asks "best dentist in Austin," the AI isn't guessing. It weighs: does this business clearly state what it does? Do trusted sources agree? Are the reviews strong? Is the information consistent everywhere? Businesses that pass get named. Businesses with gaps get skipped — even great ones.
The good news: these signals are fixable. That's the entire job of AEO.
Why doesn't my business show up in AI answers even though I rank on Google?
Short answer: Because AI recommendations use different signals than Google rankings — and most businesses have never set them up.
Google rewards keywords, backlinks, and site authority. AI assistants additionally demand machine-readable structure, cross-web consistency, and quotable answers. You can be #1 on Google and completely absent from ChatGPT's answer — we see it every week in our free AI checks.
What are AI citations and why do they matter?
Short answer: Citations are the trusted third-party sources AI checks before recommending you. More consistent, credible citations = more confidence = more recommendations.
Before an AI names your business, it looks for agreement: does your website match your directory listings? Do review platforms confirm your quality? Do any credible sources mention you? Weak or contradictory citations are the single most common reason a good business gets skipped.
What is schema markup and does my business need it?
Short answer: Schema markup is invisible code that describes your business in a language machines read natively. Yes — you need it. It's the difference between AI understanding you and AI guessing.
Schema tells AI exactly what you do, where you are, what you charge, when you're open, and what customers say — with zero ambiguity. Most local business sites have none, or broken fragments left by old plugins. It's one of the first things we fix, and one of the highest-impact.